Terms of sales and delivery

Conclusion of agreement

The purchase agreement is subject to the general rules of Swedish law. The agreement only takes binding effect for both parties when Biljettforum (Eventim Sverige AB) has registered and received your payment.

Purchase of ticket

In order to make your purchase at biljettforum.se, you must do the following:

1. Search and find ticket(s)
2. Select type of delivery (Note: print@home is not possible for all events)
3. Log in if you are already a customer. If you are not already a customer, you can either skip "log in" or create your account
4. Enter delivery address
5. Enter email
6. Accept the terms of sale and delivery
7. Check whether all details are correct
8. Select manner of payment
9. Approve purchase

Your receipt will now appear on screen, and within a few minutes, you will receive your receipt by email.
The purchase agreement is subject to the general rules of Swedish law.


Biljettforum sends tickets all over the world. The tickets are sent to you as soon as possible, and you will receive them no later than three business days after your purchase. For tickets sent abroad, including the Faroe Islands and Greenland, however, you should expect a time of delivery of up to 14 days. The tickets are sent to you by regular mail to the address you have stated on purchase. Biljettforum's barcode system ensures that the ticket you receive cannot be copied or otherwise forged. Accordingly, it is not necessary to send a registered letter so you do not need to be at home when the tickets arrive by mail.


You can pay for your tickets by Dankort, Visa card , Diners Club, MasterCard, VISA, JBS, American Express, Danske Netbetaling and Nordea e-betaling. All communication between you and Biljettforum.se is encrypted. Accordingly, no one else will be able to see your card details. Your card details are submitted directly to PBS, and Biljettforum.se does not save the card details. Read more about Biljettforum's security policy here.

Costs of delivery and administration

Costs of delivery and administration depend upon where the tickets are to be sent. All prices include VAT and taxes.

You always pay a ticket fee per ticket. If you buy the ticket via our call center a service charge of SEK 30 will be added to the price, irrespective of the number of tickets.

Tickets to be sent by postal service will be added a distribution charge of SEK 45.00 per letter to addresses in Sweden. To addresses outside of Sweden, the shipping fee is SEK 75,00.

For every order, a booking fee of SEK 15 is added.

The ticket

The ticket with the printed barcode is your access card to a specific event. The ticket is only valid if the barcode has been activated. I.e., tickets which have been cancelled at Biljettforum by reason of loss, etc. are not valid access cards.

The barcode will only be accepted once. This means that the ticket cannot be copied or otherwise attempted used more than once.

If you are prevented from participating in an event, you are free to give your ticket to a friend. However, there may be some events where ID is demanded at the entrance, but if so, this will appear clearly from the website and from the ticket.

It is not permitted to transfer purchased tickets for commercial or other business purposes.
Violation of this provision will result in cancellation of the ticket on the part of Biljettforum.

By transfer for commercial or other business purposes, we especially emphasise - but do not limit to - the following purposes:

All professional business sale or other transfer of tickets, irrespective of the price.Use of tickets as prizes in contests or similar, without having obtained prior approval from the concert organiser as well as the artistTransfer of tickets where such transfer is made as bonus for other services, e.g. sale of travel, restaurant visit, hotel stay and similar, without having obtained prior approval from the concert organiser as well as the artist.
Please separately note that according to "Act on ticket touts" it is illegal to seek to achieve a profit through resale of concert tickets.


If the ticket is lost before the event, Biljettforum is able to issue a new ticket for you.
If you do not receive the ticket by mail, Biljettforum is able to print a new ticket for you without cost and risk to you as a customer. The new ticket will have a new barcode, whereas the lost ticket will be cancelled and can no longer be used at the entrance. You should contact Biljettforum with a wish for reprint NO LATER THAN FIVE BUSINESS DAYS after your purchase. After five days, it is your responsibility if the ticket is lost, and you will then pay for reprint of the ticket.
The fee for reprint of a lost ticket is SEK 100 of service charge as well as SEK 30 per ticket. I.e. reprinting of two tickets will cost SEK 160.

When reprinting has been completed, it is not possible to regret the reprint as the original tickets have been cancelled.


Purchased tickets will only be refunded in the event of cancellation.
As ticket agent for the organiser, Biljettforum is not liable to repayment in connection with cancellation. Biljettforum will, by way of contract, seek to ensure that the organiser refunds the ticket purchase price in the event of cancellation, but assumes no business liability therefore.
Charged ticket fee, other fees as well as any delivery charges will not be refunded.
Please also note that according to section 17(2) cf. section 9(2) no. 2a of "Act on certain consumer contracts", purchase of tickets is not subject to the right of withdrawal.


An event has been cancelled if the event is not performed at all. Changes to the repertoire, the date, partial performance of the event, etc. are accordingly not considered cancellation, and the money will normally not be refunded. However, read the information about the event.


Any type of complaint relating to the event is to be addressed to the organiser. However, if you are unsatisfied with anything in connection with your purchase of tickets, please contact biljettforum's customer service on kundservice@biljettforum.se or by phone +46 8 24 26 00.


Biljettforum makes reservations for errors in details about prices and for sold-out events.
Biljettforum reserves the right to change the seating within the same ticket category as well as to move to a different category against repayment of a potential difference in price to the customer.
Biljettforum is solely liable to the ticket buyer's potential direct loss if such liability exists within the general rules of Swedish law. The liability of Biljettforum in such events is limited to the ticket fee paid.